Happy talk occurs when group members say that all is going well and likely to go even better—that there is nothing to worry about …happy talk is a principal target of this book.
The good news is that if discussion is properly structured and if groups adopt the right norms and practices, they can create that culture. The bad news is that in the real world, discussion often leads people in the wrong directions. Many groups fail to correct the mistakes of their members.
Cass R. Sunstein and Reid Hastie, Wiser: Getting Beyond Groupthink to Make Groups Smarter
The book Wiser is a book to help us be smarter – “wiser” — about our group and team decision-making. And this is something we need to get much better at because…
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